Loyalty Points FAQs

When will my points for loyalty rewards show up on my account after a purchase?

Once your order is fulfilled, that is when you will get your rewards points for purchases. You must be sign up and logged into the loyalty points system to receive points. Points are issued automatically after a purchase. Points will not be issued retroactively. 


Help! I don't know how to redeem my "Free Item" discount code I received from the Loyalty Rewards!

All "free items" are actually just a discounted coupon code. So, first, you must place the item in your shopping cart. For example, if it's a free tape measure, put a tape measure in your cart. When you're ready to check out, click "Check Out" and there is a section called "gift card or discount code" that is where you'll put in your discount code. Click Apply, and you're all set with your free item!

Here is a short video to show you how to apply the coupon from loyalty points to get your itemt: https://youtu.be/BuBYYjodg64


Why can't I add my coupon code when I checkout?

You can only use one coupon code per order. Coupon codes cannot be combined. Make sure you only have 1 coupon in your order. Also, you must meet the requirements. For example, the Free Shipping coupon has a minimum purchase of $100. 


When will my loyalty points coupon code expire?

If you redeem your loyalty points and receive your emailed coupon code, that code will expire in 1 year from the date it was issued. The email will have those details.