Returns and Refunds
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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please email contact@lolodidit.com to make arrangements.
All returns will be issued store credit in the form of a gift card, minus shipping costs. The return must be processed as follows.
How to start a return:
We want you to be absolutely pleased with your purchase. If you would like to return a ready to ship item, it must be in its original condition and packaging with tags intact. You may return within 14 days of receiving your order. Please contact us to make arrangements for returns. I cannot return your order after this 14 day period, so please make sure you are happy with your purchase upon receiving your items. I will process any returns after I receive the item(s) from you and have verified it is in an acceptable condition for a return. You must ship the item(s) back to my PO Box and email me the tracking information. You are responsible for return shipping expenses, unless an error was made on my part.
Our PO Box is not on-site of our warehouse. Once you receive a delivery confirmation of your return, please allow us 5 business days to retrieve your package and issue a refund. We don't check the PO Box unless we are expecting a package, so it is very important you email me your tracking information.
We will not return:
Gift Cards, Digital Downloads, Dyed to Order, Made to Order, Pre-Order, Custom Orders, Yarn of the Month, or anything that was purchased at a discounted price.
Exchanges: We only facilitate returns, not exchanges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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We are not responsible for items lost or damaged in transit or postal errors. There is always a shipping confirmation and tracking that the item left our hands and was received by the United States Postal Service or UPS. For many countries, tracking stops when it leaves the US border.
For more shipping policies, please go here:
https://lolodidit.com/pages/shipping-policies
