We are currently shipping orders within 3 business day, for everything except Dyed to Order - see below for Dyed to Order details.
3 business days is our processing time, your order will leave our hands within 3 business days or less. Then, it's up to USPS or UPS to get it to you.
Generally, we process orders on Monday-Thursday at 8am EST, unless there is a holiday on one of those days.
If this doesn't answer your questions, please email firstname.lastname@example.org and we will answer your question as soon as we can! Generally, we respond to emails Monday - Thursday.
HOLIDAYS WE ARE OFF:
We are usually off the same days as USPS: https://about.usps.com/newsroom/events/
We do take breaks throughout the year as a team, you will see at the top of the website if we are taking a break.
What's Dyed to Order (DTO)?
We dye all Dyed to Order items on MONDAYS after you order. We process orders at 8am EST, so if you order after 8am EST on Monday, your order will be dyed the following Monday.
They will ship by Friday after we dye it (basically, as soon as it's dry, twisted and tagged, we send it out to you)!
Items that are Dyed to Order:
The listing will tell you in the description if they are Dyed to Order (DTO) or Ready to Ship (RTS). If a listing does not say "DTO" or "RTS" you can assume it is Ready to Ship. MOST of our website it ready to ship.
WE DO NOT SHIP TO:
Afghanistan, Australia, Bhutan, Brunei, Central African Republic, Chad, French Guiana, Guadeloupe, Laos, Liberia, Libya, Martinique, Mayotte, Mongolia, New Zealand, Papua New Guinea, Samoa, Sierra Leone, South Sudan, St. Pierre & Miquelon, Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen