Shipping Expectations

Shipping times are at the top of the website, or on your order confirmation email. The date listed is the very last day we will ship your item(s).

We usually process orders on Tuesday mornings and ship by Friday of the same week. 

If your regular yarn order isn't shipped by the promised date, we will email you personally and let you know.

If you purchased any merchandise, those items are made to order and will be shipped separately in approximately 2 weeks.

If you purchased a subscription or club, see below for shipping dates:

If you purchased a pattern, within 30 minutes of placing your order, you will receive an automated email from noreply@sendowl.com with a link to download a PDF of your pattern. Always make sure to check your spam folder, just in case! If you lose your download email, go to this website to get your download emails resent to you: click here

If you purchased a gift card, you will get an automated email delivered to the email address you used to purchase within a few minutes of your purchase. Please check your spam folders.

If this doesn't answer your questions, please email support@lolodidit.com and we will answer your question as soon as we can! Generally, we respond to emails on weekdays.  

HOLIDAYS WE ARE OFF:

We are usually off the same days as USPS: https://about.usps.com/newsroom/events/

We do take breaks throughout the year as a team, if we do, the shipping date at the top of the website is accurate.

WE DO NOT SHIP TO:

Afghanistan, Australia, Bhutan, Brunei, Central African Republic, Chad, French Guiana, Guadeloupe, Laos, Liberia, Libya, Martinique, Mayotte, Mongolia, New Zealand, Papua New Guinea, Samoa, Sierra Leone, South Sudan, St. Pierre & Miquelon, Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen