Shipping times are at the top of the website, or on your order confirmation email. The date listed is the very last day we will ship your item(s).
If you purchased any merchandise, those items are made to order and will be shipped separately in approximately 2 weeks.
If you purchased a subscription or club, see below for shipping dates:
The 1883 (Yellowstone) Club ships out the first week of the month.
The Great British Bake Off Club ships out the 2nd week of the month.
Outlander/Little Lamb Club ships our the 3rd week of the month.
The Hippo Club ships out the last week of the month.
If you purchased a pattern, within 30 minutes of placing your order, you will receive an automated email from firstname.lastname@example.org with a link to download a PDF of your pattern. Always make sure to check your spam folder, just in case! If you lose your download email, go to this website to get your download emails resent to you: click here
If you purchased a gift card, you will get an automated email delivered to the email address you used to purchase within a few minutes of your purchase. Please check your spam folders.
If this doesn't answer your questions, please email email@example.com and we will answer your question as soon as we can! Generally, we respond to emails on weekdays.
HOLIDAYS WE ARE OFF:
We are usually off the same days as USPS: https://about.usps.com/newsroom/events/
We do take breaks throughout the year as a team, you will see at the top of the website if we are taking a break.
WE DO NOT SHIP TO:
Afghanistan, Australia, Bhutan, Brunei, Central African Republic, Chad, French Guiana, Guadeloupe, Laos, Liberia, Libya, Martinique, Mayotte, Mongolia, New Zealand, Papua New Guinea, Samoa, Sierra Leone, South Sudan, St. Pierre & Miquelon, Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen