COVID-19 DELAYS from USPS and UPS
Yes, all mail carrier services are experiencing delays. Over the past several weeks we have seen that packages will be received and then delayed at the USPS hub in Las Vegas.
Here is a great link to see updates on carrier services and what to expect during these unusual times. https://www.shipstation.com/covid-19/
Please be patient and know your package will always leave our hands within the time frame on your order confirmation, unless we personally email you with an issue (which is SO rare).
When will my order ship?
Our shipping turn around times sometimes change if we have big events, for the most up to date shipping times, please look at the very top of the website in the announcement bar. It will also be listed in your order confirmation.
We process and ship orders Monday - Thursday. Ready to ship and dyed to order have the same turn around time, listed at the top of our website and on your order confirmation.
If an order is placed for ready-to-ship items and dyed to order items I will hold all items until the dyed to order item is ready for shipment.
All items will be shipped via the United States Postal Service or UPS, whichever you choose at checkout. Just as a reminder. Once the item leaves my hands, the postal service is responsible to get it to you within the time frame, the shipping time is an estimate it is not guaranteed by USPS.
Please double check your shipping address before submitting your order. I will ship to the address you provide. If there is an issue delivering to the address you provide, and it is returned to me, you will be responsible for the re-shipping costs.
I received an emailed shipping notification, but my package hasn't left Kentucky?
We have a processing time and process orders Monday - Thursday. The processing time is listed at the top of our website, and in your order confirmation. Please allow your full processing time for your package to start moving through the mail system. Your package will start moving through the system once USPS or UPS picks up your package.
The email is sent to the email address that you provided on your order. Order and tracking information is only given to that email address for customer privacy, so when ordering, please make sure your email address is typed correctly.
Your price is based on weight and calculations from USPS shipping prices. If you order more than 2lbs, we highly recommend using USPS International Priority Shipping or UPS. This includes faster shipping and more reliable tracking.
There can always be customs fees and other fees assessed by the carrier after it is received in your county. Please be aware that this is a possibility anytime you are ordering.
We will combine orders only if it is a savings. If it is a savings of $3 USD or more, we will issue you a refund.
If you do NOT want your packages combined, please let us know in your order notes. Otherwise we will automatically combine to save you money on shipping.
Will you combine my orders?
We do combine orders to be able to package them together and cut down on packaging waste. We will only issue a refund if it's more than a $3 savings to you and a coupon code was not used on the order.
INTERNATIONAL ORDERS: We will combine orders only if it is a savings, if it is a savings of $3 USD or more, we will issue you a refund.
If you do NOT want your packages combined, please let us know in your order notes. Otherwise we will automatically** combine to save you money on shipping.
** If you ordered anything "pre order" or "dyed to order," we do not automatically combine those orders together, you would have to email or let us know in your order notes you want those combined.
All yarn club, subscriptions or special event yarns, we will not combine orders.
How long will it take for me to receive my order?
For US customers, generally, you'll receive your order within 7-10 business days, tracking is provided for all US orders.
For international customers, generally, 2-4 weeks.
There are always exceptions to this, customs delays can occur. Please reach out to the US Postal Service (usps.gov) or your local postal office in your country to ask questions first. If you selected UPS, please reach out to UPS. If it's been longer than 8 weeks, please let me know. While we will do our best to ask questions, we have no control over your shipment once it leaves our hands.
We are not responsible for items lost or damaged in transit or postal errors. There is always a shipping confirmation and tracking that the item left my hands and was received by the United States Postal Service or UPS. For many countries, tracking stops when it leaves the US border.
My package was shipped internationally, and the tracking has stopped for over 2 weeks, please help me.
Packages shipped internationally can be delayed for so many reasons. The first thing we need to do is wait 4 weeks from the ship date to see where it goes and if the tracking updates within the 4 weeks.
After 4 weeks, please email me. You can put in a request to USPS to find mail here: https://www.usps.com/help/missing-mail.htm
If you're in Canada, you'll also want to fill out Canada's missing mail form: https://www.canadapost.ca/web/en/kb/details.page?article=item_not_delivered&cattype=kb&cat=receiving&subcat=maildelivery&icid=Support_Page|Filing_a_Claim|Line_2
Also, contact your local post office and your country's postal service number. We always call the USPS, but generally the package is already in your country and outside of the USPS's ability to track.
If you still haven't received your package after 8 weeks from the shipping date, please email me and let me know.
My order shows delivered on tracking, but it's not in my mailbox, HELP!
Please make sure you protect your package delivery. Make sure someone is home, available to pick up packages, have them delivered to a secured mailbox, or you can have packages held at the post office for you. Packages have been known to be taken from porches, so please don’t let them linger there. Check with your family members or roommates who may have been sweet enough to grab the package for you. Don't forget to check with your neighbors!
I do not have any ability to find out more information from USPS than you do. Calling the national phone number for USPS will give you the tracking information. But, calling your local post office or post master can get your further, please reach out to your own local post office.
If you shipped UPS, please contact UPS for any questions on delivery or tracking.
I am not responsible for your package once it leaves my hands. There is always a tracking number and tracking information that the item has been shipped and is on its way to you.
Priority Mail is insured by USPS, if you have a concern about your package please file a claim through USPS.
Packages shipped through UPS is also insured.
All other packages, First Class, and International First Class, are not insured. For US customers, if you would like your package to be insured by USPS, please select Priority Shipping, which will insure $50. I can purchase private shipping insurance for you package, you can always reach out to me to ask for it. It is an additional $5 USD, which would be invoiced to you.
Is there shipping insurance on my order?
First Class Mail in the US is not insured. If the package is lost or damaged in transit, it is not my responsibility. If you would like your package to be insured by USPS, please select Priority Shipping.
Priority Mail in the US is insured for up to $50 USD through the US Postal Service (usps.gov) and all claims must be settled by you, the recipient, through USPS. The reason you need to settle the claim, is because once the package is picked up by USPS, the ownership of that package is now yours.
International First Class Mail is not insured. If it is a 2lb or more package, we highly recommend using USPS International Priority Shipping which does include tracking and insurance up to $50 USD if the package is damaged in transit. It will not cover lost packages.
UPS Shipping within the US is tracked and insured up to $100.
We can purchase private shipping insurance for you package, you can always reach out to us to ask for it. It is an additional $5 USD. Please let us know in your order notes if you'd like additional shipping insurance, and we can invoice you.
I am upset that I was charged customs, what can you do about it?
I hate taxes too! But, this is the price we have to pay for receiving products internationally. I have to pay customs when I purchase products from outside the US as well.
Customs charges are determined by your local government/entity. Those fees go straight to them, so if there are questions and concerns, please address them with your local government/entity.
There is also a possibility of other fees through the carrier you choose.
Lolodidit is not responsible for shipping delays or customs charges. We will always include a receipt in your package and on the customs form we will list the items with the correct value.
Can I return my order?
All returns will be issued store credit in the form of a gift card, minus shipping costs. The return must be processed as follows.
We want you to be absolutely pleased with your purchase. If you would like to return a ready to ship item, it must be in its original condition and packaging with tags intact. You may return within 14 days of receiving your order. Please contact us to make arrangements for returns. We cannot return your order after this 14 day period, so please make sure you are happy with your purchase upon receiving your items. We will process any returns after we receive the item(s) from you and have verified it is in an acceptable condition for a return. You must ship the item(s) back to our Mail Box and email me the tracking information. You are responsible for return shipping expenses.
Our Mail Box is not on-site of our warehouse. Once you receive a delivery confirmation of your return, please allow us 5 business days to retrieve your package and issue a refund. We don't check the Mail Box unless we are expecting a package, so it is very important you email us your tracking information.
We will not return:
Gift Cards, Digital Downloads, Dyed to Order, Made to Order, Pre-Order, Custom Orders, Yarn of the Month, Subscriptions, or anything that was purchased at a discounted price.