Terms and Refund Policy at Checkout
For turn around times, CLICK HERE, or see the top of our website.
Collections that are Dyed to Order: Dyed to Order, Wholotta DK, Sports, Barely There, Sock Sets, or Kits
If you order Dyed to Order with a Ready to Ship item in the same order, they will be shipped together.
Return policy is below, for FAQs on shipping, CLICK HERE.
All returns will be issued store credit in the form of a gift card, minus shipping costs. The return must be processed as follows.
We want you to be absolutely pleased with your purchase. If you would like to return a ready to ship item, it must be in its original condition and packaging with tags intact. You may return within 14 days of receiving your order. Please contact us to make arrangements for returns. I cannot return your order after this 14 day period, so please make sure you are happy with your purchase upon receiving your items. I will process any returns after I receive the item(s) from you and have verified it is in an acceptable condition for a return. You must ship the item(s) back to my PO Box and email me the tracking information. You are responsible for return shipping expenses, unless an error was made on my part.
Our PO Box is not on-site of our warehouse. Once you receive a delivery confirmation of your return, please allow us 5 business days to retrieve your package and issue a refund. We don't check the PO Box unless we are expecting a package, so it is very important you email me your tracking information.
We will not return:
Gift Cards, Digital Downloads, Dyed to Order, Made to Order, Pre-Order, Custom Orders, Yarn of the Month, Subscriptions, or anything that was purchased at a discounted price.